Frequent Asked Questions

Order

You place an order very simply by placing the items in the shopping cart. Once you have finished shopping, click on the shopping basket at the top to complete your order. You can place your order with or without an account.

After placing your order, you will receive an order confirmation by e-mail. Did you not receive the mail? Maybe it ended up in your unwanted mail/spam. If you can not find the e-mail there either, please check whether your order is listed on the website under your account. There you can find your orders and see what the status is. Should your order not be listed here, please contact the Beekman customer service number reachable at: +31 0346 269 080 or mail klantenservice@beekmangroup.nl

Payment

We accept Visa, Mastercard, American Express, Giropay, Bankcontact / Mr. Cash, PayPal, Emaestro en Sofortbanking.

All prices are in Euro

Have you paid with iDEAL, but are you not sure whether your order has been successful or not? Check if the money has been debited. If no money has been debited, the payment has not been successful. Then place the order again. We never cancel an amount twice. Has money been debited, but have you not yet received an order confirmation? Then we advise you to wait. It can take up to an hour before we receive payments. If you have not received an order confirmation from us after an hour, please contact our customer service. We can help you with the help of your order number. This is always mentioned in the depreciation.

Are you placing an order and your payment has failed? As soon as your payment is received by us, we immediately start working on your order. But sometimes it can go wrong. In the exceptional case that your payment is delayed by us, it may happen that the delivery of your order is shifted for one day.

 

Return

To return an item, this should not be damaged and should not have been previously used. Send it preferably within its original packaging. Return shipments which do not comply with these rules will not be reimbursed. Please add the fully completed return form to your return shipment. For our articles that come from a Beekman partner company, a different return policy applies.


You can return the DB.01 sneaker by sending an email to the following email address: Klanteservice@beekmangroup.nl. You will then receive the return label by email.

For the Fashion Basic items, you can return the product you have purchased by using DHL’s return form, which you will receive with your purchase.

 

Attention: In both cases, fill in the return form with all your details in a complete and clear way. Without the before mentioned details the Beekman Group cannot process the return request

The Beekman Group is not liable for any loss or damage. You will  be held responsible for the package until the Beekman Group receives it. We therefore advise you to insure the package and/or ask for the proof of delivery.You will receive an email from the Beekman Group when we have received the package; the processing of your return can take up to 5 business days. Within 10 working days after the Beekman Group has received your package, the purchase amount due will be refunded to the account or credit card with which you paid.

Delivery

All complete orders of which the goods are in stock are processed and shipped within 5 working days from the moment the order is made. All orders are shipped by our logistics department or logistic partners. All customers who place an order will be notified by e-mail within 72 working hours.

With an order under € 75, – there will be 4.95 shipping costs within the Netherlands. For shipping outside the Netherlands the rate depends on the country and you will find that in the status of your shopping basket.

If possible, notify that the package is damaged immediately at the time of delivery and contact Beekman customer service straight away. The customer service will continue to work with you and will ask you for:

  • a picture of the whole package/ of the outside, also showing the package label
  • a picture of the opened package with its content clearly visible
  • a picture of all inner packaging that you find in the package
  • a picture of the whole article
  • a close-up photo of the damage of the article

My order has been delivered incomplete
It can happen that an item that has been ordered is temporarily not on stock. Very annoying, of course. If this is the case, you will receive an e-mail in advance stating this. If you have not received an email and you still miss an item, please get in contact with the Beekman customer service +31 0346 269 080 or mail customer service@beekmangroup.nl

Do you want to know when to expect your shipment? Our webshop articles are usually expected to be shipped within 5 working days. This delivery time is an estimate. It is however possible that your order will be delivered later. In this case, you will of course receive a message from us.